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Privacy Policy
Last Updated: October 7, 2026
Chad Brown Law, PLLC (“Chad Brown Law,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to information collected through https://chadbrownlaw.com, our client portal, our phone and text communications, our videos and social media pages, and any other online service that links to this policy (together, the “Site”).
Information we receive while representing a client is also protected by our duties of confidentiality under the North Carolina Rules of Professional Conduct. Where those duties provide greater protection than this policy, they control.
1. Information We Collect
The information we collect depends on how you interact with us and, for clients, on the nature of your matter.
| Category | Examples |
|---|---|
| Contact information | Name, mailing address, email address, phone number |
| Identifiers | Social Security number, date of birth, claim, policy, or case numbers, client portal username |
| Medical and health information | Conditions, injuries, symptoms, treatment history, medications, medical providers, medical records and bills, and functional limitations |
| Claim and case information | Accident and injury details, police and incident reports, work history and employer information, insurance and disability plan information, property and ownership information, education, household information, agency notices and decisions, and other details about your matter |
| Financial information | Income and benefit amounts, lost wages, medical bills and liens, and bank or payment details used to disburse settlement proceeds |
| Information about others | Information about a child, spouse, or other person you are authorized to act for, witnesses, and contact details for references or medical providers |
| Communications | Emails, texts, chat messages, voicemails, form submissions, and recordings of some phone calls |
| Device and usage information | IP address, browser and device type, pages and videos viewed, links clicked, referring website, time on page, and general location (city or region) |
| Job applicant information | Résumé, employment history, references, and other information you provide when applying to work with us |
2. How We Collect Information
- Directly from you, when you call, text, email, chat, complete a form or questionnaire, use the client portal, or otherwise communicate with us.
- Automatically, through cookies, pixels, tags, log files, and similar technologies when you use the Site (see section 5).
- From others, including the Social Security Administration, the North Carolina Industrial Commission, and other agencies; medical providers and other sources you authorize; insurance companies, employers, and disability plan administrators; police and incident reports; opposing parties and their attorneys; referral sources and other law firms; family members or representatives acting for you; and service providers that help us with advertising, analytics, and lead management.
3. How We Use Information
We use personal information to:
- respond to your inquiries and evaluate whether we can help you;
- provide legal representation, including preparing and pursuing your claim, requesting records, communicating with agencies, courts, insurers, employers, opposing parties, and providers, and negotiating, resolving liens on, and disbursing settlements;
- operate the client portal and communicate with you by phone, text, email, and mail;
- send appointment reminders, case updates, and, with your consent where required, marketing communications;
- operate, secure, analyze, and improve the Site and our services;
- advertise our services and measure the effectiveness of our advertising;
- train staff and maintain quality, including through call recordings;
- evaluate job applicants; and
- comply with legal, ethical, and professional obligations, and protect our rights and the rights and safety of others.
4. How We Share Information
We do not sell your personal information. We share personal information only as described below.
- Service providers that perform services for us under confidentiality obligations, such as our case management and client portal provider, communications and texting providers, website hosting, IT and security, document management, analytics, and advertising services.
- Agencies, courts, and others involved in your matter, such as the Social Security Administration, the North Carolina Industrial Commission, state and federal courts, insurance companies and claims administrators, employers, disability plan administrators, opposing parties and their attorneys, mediators, medical providers, experts, and lienholders such as Medicare, Medicaid, and health plans, as needed to represent you.
- Other law firms, when we refer a matter (including eminent domain matters), work with co-counsel, or receive a referral, with any consent required by the Rules of Professional Conduct.
- Legal and safety purposes, when required by law, court order, or professional rules, or when necessary to protect our rights, our clients, or others.
- Business transitions, such as a merger, sale, or transfer of our practice, subject to our professional obligations to clients.
- With your consent or at your direction.
Text messaging: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages.
5. Cookies, Analytics, and Advertising
We and our service providers may use cookies, pixels, tags, and similar technologies to operate the Site, remember your preferences, understand how visitors use the Site and our videos, and measure and improve our advertising. These may include analytics services such as Google Analytics, advertising and social media tools such as those offered by Google, Meta (Facebook and Instagram), and YouTube, and call-tracking and chat tools.
These providers may collect information about your activity on the Site and across other websites over time. You can limit this by:
- changing your browser settings to block or delete cookies;
- using the Google Analytics opt-out add-on at https://tools.google.com/dlpage/gaoptout;
- adjusting your ad preferences at https://adssettings.google.com and in your Meta account settings; and
- visiting https://optout.aboutads.info and https://optout.networkadvertising.org.
Blocking cookies may affect how the Site works. Our Site does not currently respond to browser “Do Not Track” signals.
6. Phone Calls and Text Messages
Some calls with our office may be recorded for quality, training, and record-keeping purposes. Text messages are governed by the Text Messaging Program section of our Terms of Use. You can opt out of texts at any time by replying STOP or by any other reasonable means.
7. Health Information
Because we represent people in disability, personal injury, and workers’ compensation claims, we routinely receive medical information. Chad Brown Law is not a health care provider or health plan, and the Health Insurance Portability and Accountability Act (HIPAA) generally does not govern our handling of your information. We nonetheless treat medical information as confidential and use it only to evaluate and pursue your claim or matter.
8. Children’s Information
The Site is not directed to children under 13, and we do not knowingly collect personal information online from them. We receive information about minors only from a parent, guardian, or authorized representative, and we use it only to evaluate or pursue a claim on the child’s behalf. If you believe a child has submitted information to us directly, contact us and we will delete it.
9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including access controls and a secure client portal. No method of transmission or storage is completely secure, and we cannot guarantee the security of information you send us. Please do not send sensitive information by unencrypted email or text; use the client portal instead.
10. Data Retention
We keep personal information as long as needed for the purposes described in this policy. Client files are retained as required by our professional obligations and applicable law, which may be longer than the representation itself. Information from inquiries that do not become representation is kept only as long as reasonably necessary.
11. Your Choices and Requests
You may ask us to:
- tell you what personal information we hold about you;
- correct inaccurate information;
- delete your information; or
- stop sending you marketing communications.
To make a request, email info@chadbrownlaw.com or call (336) 546-5066. We may need to verify your identity before responding. Some requests may be limited by our legal, ethical, or record-retention obligations, such as our duty to maintain client files. You may unsubscribe from marketing emails using the link in any message.
12. Users Outside the United States
The Site is operated in the United States and intended for users in the United States. Information you provide is stored and processed in the United States.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted, as shown by the “Last Updated” date.
14. Contact Us
Chad Brown Law, PLLC
131 Plantation Ridge Drive, Suite 100
Mooresville, NC 28117
(336) 546-5066
info@chadbrownlaw.com